One Source Cooling, LLC understands that occasionally a customer will purchase an item that does not fit their needs. We are committed to providing our customers the best service possible and feel that we offer one of the fairest return policies in the business. Experience has shown us that the vast majority of returns may be avoided if a customer takes the time to thoroughly research the item they intend to purchase as well as the area in where the item will be located. We encourage you to contact our product specialists with any questions that you may have before you submit an order and they will gladly assist you to help ensure the correct item is purchased to suit your individual needs.
Products that are not damaged or defective may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box or casing (if applicable), packing materials, manuals, and accessories. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. Returns related to orders that included "free shipping" will be subject to a 20% shipping recovery fee. To avoid the shipping recovery fee you may purchase another item of equal or greater value. Please contact our customer service department if you wish to pursue this option. All returns will be inspected and One Source Cooling, LLC reserves the right to adjust the refund on the return depending upon the condition of the returned product.
Occasionally products are damaged in shipment. We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. You should immediately inspect the delivery for shipping damage and CONTACT US WITHIN 48 HOURS OF DELIVERY AT 1-888-244-5898, (Excluding holidays and weekends) to report any damage. If you do not contact us within the 48 hour time-frame, you will be responsible for filing a claim with the shipping company. Sometimes damage from shipment may not be visible, so it is very important that YOU CAREFULLY CHECK FOR EXTERNAL DAMAGE. If the damage is obvious, you should refuse the delivery and note the damage on the shipment Bill of Lading and call us at 1-888-244-5989 to arrange a return of the damaged unit and to have a replacement product shipped to you. Once we are contacted within 48 hours of delivery, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories and available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product.